Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help. Our return and refund policies are outlined below.
1. Return Window & Eligibility
- 30-Day Policy: You have 30 calendar days from the date of purchase to request a return or exchange. If 30 days have elapsed since your purchase, we unfortunately cannot offer a refund or exchange.
- Item Condition: To be eligible for a return, the item must be unused, unaltered, and in the same condition that you received it. It must also be returned in its original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is strictly required to process your return.
- Please do not send your purchased items back to the manufacturer.
2. Partial Refunds & Special Circumstances
Under certain conditions, only partial refunds may be granted (subject to inspection):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after the delivery date.
3. Non-Refundable Items
- Sale Items: Only regular-priced items may be refunded. Items purchased on sale, during promotional events, or clearance are considered final sale and cannot be refunded.
4. Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange an item for the exact same product, please email us at admin@madisonkellydesigns.com to initiate the process, and mail your item to: 438 West Griffith Street, Louisville, CO 80027
5. Gifts
- Direct Gift Shipments: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you.
- Indirect Gifts: If the item was not marked as a gift at checkout, or if the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the original purchaser/payment method.
Processing & Refunds
Inspection and Approval
Once your return is received, it will undergo a formal inspection. We will notify you via email that we have received your returned item and inform you of the approval or rejection of your refund.
Refund Timeline
If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 business days.
Delayed or Missing Refunds
If you have not received your approved refund after 5 business days, please follow these steps:
- Check your bank account or credit card statement again.
- Contact your credit card company; it may take additional processing time before your refund is officially posted.
- Contact your bank, as processing delays are common before a refund becomes visible.
- If you have completed these steps and still have not received your refund, please contact us at admin@madisonkellydesigns.com.
Shipping Procedures & Terms
Return Shipping Costs
- You are responsible for paying all shipping costs associated with returning your item.
- Shipping costs are non-refundable. If you receive a refund, the actual cost of return shipping will be deducted from your final refund amount.
- Delivery times for exchanged products may vary by geographic location.
Risk of Loss & Shipping Insurance
We do not guarantee that we will receive your returned item. For high-value returns, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot process refunds or exchanges for items that are lost in transit during the return process.
Return Mailing Address
To return your product, please mail it securely to: 438 West Griffith Street, Louisville, CO 80027
Contact Information
For any questions, legal inquiries, or clarifications regarding our Returns and Refunds Policy, please contact us at: admin@madisonkellydesigns.com.